Refund policy

Return & Refund Policy

Each ORA PRO MUNDO item is made to order especially for you. Because we do not hold traditional inventory, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or preference.

Please review product descriptions and sizing information carefully before placing your order.  Feel free to email us at hello@orapromundo.com as we will do our best to accommodate you.   

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at hello@orapromundo.com within 14 days of delivery.

Please include your order number and clear photos showing the issue. If the item qualifies, we will arrange an appropriate replacement or refund at no additional cost to you.

Order Changes & Cancellations

Because production may begin shortly after an order is placed, we cannot guarantee that an order can be changed or canceled once submitted.

If you need to request a change or cancellation, contact hello@orapromundo.com as soon as possible. We will do our best to help if production has not yet begun.

Sizing

Please review the size guide provided on the product page before ordering. Because items are made to order, we generally cannot offer returns or exchanges when the size ordered does not fit as expected.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable consumer protection laws.

Questions

For questions about your order or this policy, contact us at hello@orapromundo.com.